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Contact information

Office location

Level 8, The Conservatory
131139 Grenfell Street, Adelaide

Opening hours

9 am to 5 pm, Monday to Friday

Postal address

Education Standards Board
GPO Box 1811
Adelaide SA 5001

Advice and information

Email
Education Standards Board            educationstandardsboard [at] sa.gov.au 
Early Childhood Services                esb.earlychildhoodservices [at] sa.gov.au
Schools                                           esb.schools [at] sa.gov.au
Compliance Investigations              esb.complianceinvestigation [at] sa.gov.au

Telephone
Education Standards Board           (08) 8226 0077
Toll free                                          1800 882 413

Fax
(08) 8226 1815

Complaints and feedback

The Education Standards Board (ESB) strives to deliver best practice customer service. If you experience dissatisfaction with any interaction with ESB, please tell us. Any feedback/complaint is handled in line with our policy.

What is feedback?

Feedback is your positive or negative comments about a service/issue, where you don’t necessarily expect or require a response from us. This could be your opinions, comments or expression of concern about our service.

What is a complaint?

A complaint is an expression of dissatisfaction with the service provided by the ESB that you feel requires a response or that we are legally required to respond to.

Complaints about schools or early childhood services

If your complaint is about a school or early childhood service, please follow the links below:

Complaints about public officers and public authorities

The conduct and practice of public officers and public authorities in South Australia (specifically relating to corruption, misconduct and maladministration) should be reported via the Independent Commissioner Against Corruption (ICAC).

What we need if you are making a complaint (by phone or email):

  • Your name, preferred contact phone number or email address during business hours
  • The name of the employee(s) you interacted with (if known)
  • A clear description of your experience, including whether you have previously contacted us
  • Any relevant information about your complaint
  • The course of action(s) you want us to consider undertaking.

If you need any assistance to make your complaint, please email educationstandardsboard [at] sa.gov.au or telephone 8226 0077 (during business hours).

Please note: You can also make a complaint or provide feedback anonymously. Please ensure that you provide sufficient detail. Investigations may be limited if further information is needed.

Confidentiality

We will protect the identity of stakeholders making complaints, where this is practical and appropriate. Personal information that identifies you will only be disclosed or used by ESB as permitted under the relevant privacy laws, secrecy provisions and relevant confidentiality obligations.

What happens after you lodge your complaint?

Once you have lodged your complaint, we will acknowledge it and provide you with a reference number. We may also contact you to confirm or clarify the information you have provided.

We will contact you as soon as we have investigated your complaint.

We aim to resolve your complaint within 21 business days. If this is not possible, we will contact you to negotiate additional time.

As part of this process, if relevant, we may communicate actions, improvements and/or changes that have been identified to avoid the same thing happening again.

If you feel your complaint has not been dealt with properly, please let us know. If you remain unsatisfied, you can refer your complaint to the Ombudsman SA.

Where to lodge a complaint about the ESB or give feedback

  • Email educationstandardsboard [at] sa.gov.au
  • Phone 8226 0077 (during business hours).

If English is not your preferred language, please contact the Interpreting and Translating Centre (ITC) on 1800 280 203 and then ask for 8226 3500.

If you are deaf, or have a hearing or speech impairment, please contact us through:

  • National Relay Service (Speak and Listen): call 1300 555 727
  • National Relay Service (TTY users): call 133 677
  • Internet Relay (via the National Relay Service).