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Coronavirus: changing our work

6 April 2020

Things are moving and changing because of this pandemic. We are trying to keep you as informed as we possibly can via regular alerts and news items. We’re also responding to many calls and emails to answer your questions and help you work through issues. 

Here is a wrap-up of how we are doing things differently in the interest of health and safety.

Assessment and rating visits

We suspended our assessment and rating visits to education and care services (including OSHC) from 18 March. This decision will be reviewed before 30 April, and we’ll provide you with an update.


We will use technology to keep in touch with services. You may be contacted about whether FaceTime, Skype or a similar platform could be used at your service.

School visits

School visits were suspended on 18 March (with review before 30 April). We’ll keep in touch via other methods.

Notify us if closing your service

If you are asked to close your service by SA Health (even temporarily), do so promptly and please notify us. If you are thinking of closing your service for any other reason, please call us on 8226 0077. We appreciate the efforts services are making to remain open in these difficult circumstances. If you do decide to close a service, you must notify us via the ACECQA portal. Please also notify us when you reopen.

Notifications about COVID-19 at a service

If you have a confirmed case of COVID-19 (coronavirus) at your education and care service, you need to notify SA Health and us.


We will not charge a fee for waiver applications that relate to operating your service during the COVID-19 pandemic.

We recognise that services are operating with difficulty in many cases. Some have told us of their difficulties in maintaining the right educator qualifications. Others have needed waivers in relation to the facilities they use.

Please feel welcome to contact us on 8226 0077 to discuss what options may be available to your service.

Health and hygiene

If you have a health or hygiene question, please seek information from SA Health or the National Coronavirus Help Line on 1800 020 080. While we will do our best to refer you to the right organisation, we are not a health organisation and can’t provide you with health advice.

Also keep following recommendations of good hygiene. Frequent thorough handwashing or use of hand sanitiser can make a big difference. As can coughing into the crook of your elbow, sneezing into a tissue and staying at home if you are unwell.

Stay informed

The coronavirus situation is constantly changing. Please stay informed via reputable channels. These include: