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How we’ll support continuous improvement

6 May 2019

The Education Standards Board supports early childhood education and care providers and services through effective collaboration to ensure the best possible outcomes for children.

We are a contemporary and risk-reflective regulator.

This means we promote and facilitate continuous quality improvement and we dedicate our resources towards the services that need our support most.

This is why our focus for 2019 is to work collaboratively with services rated as Working Towards the National Quality Standard (NQS).

These are services that provide a safe education and care program but had one or more areas identified for improvement at their assessment.

When can you expect to see us?

If your service is rated as Working Towards, you can expect some form of reassessment over the next 12 months.

A reassessment will offer approved providers the opportunity to show the quality improvements they have put in place since the initial assessment and rating. 

Our approach to the reassessment of your service will be customised to your unique set of circumstances. We don’t use a one-size-fits-all approach.

When planning the reassessment, we’ll take into account:

  • the quality areas rated as Working Towards
  • our local intelligence (the number and type of notifications and complaints received)
  • your Quality Improvement Plan. 

An authorised officer from the Education Standards Board will communicate with you before the site visit and discuss the plan for the reassessment.

In addition, we’ll continue to conduct monitoring visits. These will most likely focus on services that are Meeting or Exceeding the NQS. 

Monitoring visits are an important aspect of our educative approach and provide us with reassurance that services are maintaining or improving their quality.

We’ll continue to provide you with regular updates about our regulatory approach throughout the year.