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Resuming visits to services: a phased approach

1 June 2020

Assessment and rating (A&R) and monitoring visits will resume from mid-July, as part of our phased approach to returning to business as usual. This comes after some activities were suspended due to COVID-19 at the end of March.

We consulted with SA Health when developing our plan to resume visits.

Assessment and ratings visits will be modified to reduce contact time at services, including a limit on the number of people present at end-of-day conversations. To support this, some discussions will be held by phone or video call instead.

We will be in touch before your visit to discuss the arrangements and tailor our approach, depending on your circumstances.

Authorised officers will maintain physical distance and strict hygiene during any visits. They will also ask you about your risk-management practices and any special requirements for visitors to the service.

Monitoring visits will also resume from 9 June. We will contact services to arrange visits during this transition period.

Site visits to assess applications will be modified. Again, this is to reduce contact time and the number of people involved. Photo evidence and telephone or video calls can be used as a way to gather evidence.

Compliance and investigation visits continued for high-risk situations over the past few months, and other visits will resume this month.

Investigations, such as witness statements and interviews, will continue to be done via phone or video calls until around July.

We expect that most aspects of our work will be back to normal, for the most part, by mid-July. However, this is dependent on health advice at the time.

We are all working hard to safely resume activities that were temporarily suspended because of COVID-19. Thank you, in advance, for your cooperation as life begins returning to a new ‘normal’.

Please contact us on (08) 8226 0077 if you want more information about these plans.