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Under the Education and Care Services National Law 2010 Section 174 requires approved providers to notify certain information about complaints/incidents to the Board within a prescribed time.
| Type of notification | Responsibility | Prescribed time period | Legislative reference |
|---|---|---|---|
| Serious incident at the education and care service | Approved provider | Within 24 hours of the incident | Section 174(2) (a)Regulation 12 Regulation 176(2)(a)(ii) |
| Complaints alleging that the health, safety or wellbeing of any child was or is being compromised while that child is being educated and cared for by the approved service | Approved provider | Within 24 hours of the incident | Section 174(2) (b)Regulation 176(2(b) |
| Any circumstance at the service that poses a significant risk to the health, safety or wellbeing of a child attending the service | Approved provider | Within 7days of the incident | Section 174(2) (c)Regulation 175(2) (c)Regulation 176(2)(c) |
| Any incident that requires the approved provider to close or reduce the number of children attending the service for a period. | Approved provider | Within 7days of the incident | Section 174(2) (c)Regulation 175(2) (b)Regulation 176(2)(a)(c) |
| Death of a child at the education and care service | Approved provider | As soon as practicable, but within 24 hours | Section 174(2) (a)Regulation 176(2)(a)(i) |
Notification forms
Please use Form NL01 for notification of complaints and non-serious incidents and Form SI01 for notification of a serious incident.
These forms may be accessed online from the 'Applications and notifications forms' section of the ACECQA website.
Submit them via the National Quality Agenda IT System (NQA IT System). This is an online tool that approved providers can use to submit applications and notifications, pay invoices and view their provider and service information.