Complaint about a school

If a complaint is about child protection, abuse or neglect, you must make a notification to the 24-hour Child Abuse Report Line on 13 14 78.

Complaints or grievances about a registered school must be made to the school and resolved in accordance with the school’s complaints-handling procedures.

You can find information on complaints about schools in s30 Education and Early Childhood Services (Registration and Standards) Act 2011 (SA).

If you are unsure whether the Education Standards Board (ESB) has the legislative capacity to respond to your complaint, or would like further information, please contact us by email: esb.schools@sa.gov.au.

The Complaint about a school form can be used to submit your complaint.

Resources

Complaints Management

• Understand how the Education Standards Board (ESB) assesses and manages school complaints in the School Complaints Management Policy

Bullying

• Report Bullying
• Support for children, young people and parents

Disability and discrimination

• Learn how to make a complaint and what anti-discrimination laws are in place at Raisingchildren.net.au